Fixing No Sound Issues

Description:

This article aims to address the common issues with not hearing sound from the computer, either when in a virtual meeting, or any other application.

The following troubleshooting will focus on our most common use cases of sound issues.

Docked Troubleshooting:

Confirm sound is not muted or volume is turned down.
1. Click the speaker icon in the System Tray at the bottom-right corner of your screen. You will see a slider for controlling the volume and a Speaker symbol next to it. If there is an X next to the speaker symbol, that means all sound is muted. Click the Speaker icon to unmute.
2. Click anywhere on the slider bar to adjust the volume. If sound is working you will hear a chime each time you click on the bar to indicate how high the volume is.
Check which audio output is selected in Windows.
1. To do this, click the Speaker icon in the System tray, then click the settings symbol at the right end of the volume control slider
2. You will see a list of all sound devices the computer can recognize connected to it.
3. When connected to a dock you will usually see an audio device with "USB" in the name, this is typically a 3.5mm jack on the dock for plugging in speakers or headphones.
4. In most cases "Speakers" will be selected, this should be the laptop's built-in speakers.
Confirm if sound is not working in any application, or just one.
1. If for example you notice sound is not working in Teams, test if you can get sound out of another application.
2. An easy sound test is to simply play a YouTube video
3. If sound is not working in multiple apps, then you will need to check Windows sound settings and volume level.
4. If sound is not working in just one app, then you will need to troubleshoot the sound settings within that app.

Escalation:

If you have tried the above troubleshooting and still can't hear sound from your computer, please contact IT Support.